COVID-19 Status Update

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COVID-19 Screening

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Dear Patients,

First and foremost we hope this letter finds you and your family well. Our team is all safe and practicing self isolation. A sincere thank you for being so understanding and supportive while we deal with such a life changing event. As you may have read in the news, the province is allowing dental practices to start reopening. That being said, the office must comply with many guidelines in order to open safely.

We have been seeking guidelines from the Royal College of Dental Surgeons of Ontario (RCDSO) since we were abruptly asked to shutter our practice on March15th. The guidelines for reopening were published Friday May 22 and continue to be updated. Now we have a clearer picture of what is required.

There will be structural and operating changes to our office; some temporary and some permanent. We have ordered "Surgically Clean Air" air exchangers for procedure rooms. These are of the most sophisticated on the market. The multi stage filtration system captures dust particles, pollen, volatile organic compounds (VOCs), mold, allergens, viruses, odours (like formaldehyde and smoke), bio-aerosols, nitrous oxide, and many other pollutants that are found in the inside air in workplaces. There is also a negative ion generator that makes the indoor air feel more pure and clean. We have installed high efficiency air exchangers for the rest of the office.

When the pandemic was first announced we were asked to donate our Personal Protective Equipment (PPE) to hospitals and to front line health workers. Maple Grove Dental did its part in donating what PPE we had. As a result, we currently need to procure further PPE for ourselves and our staff in order to open safely and within the required guidelines.

Please know that due to the extended closure we will be seeing the backlog of urgent cases first and will return to normal services as soon as possible. We appreciate that everyone has been patient and understanding with the situation and we will try our best to accommodate every one as soon as we can. It has been just as frustrating for us not to be able to provide our services when we realize you are in need!

As far as operating procedures, each patient will be screened for Covid 19 symptoms on the phone as well as before entering the office. Temperatures will be taken with an infra red thermometer before entering and patients will be escorted directly to a treatment room. The use of the waiting room will be limited and only patients being seen will be allowed into practice.

We have been working around the clock to prepare our office for the well-being and safety of our clients as well as our staff. We are hopeful that in the next few weeks we will be in a position to see your smiling faces again!

Sincerely,

Dr. Ber

Dr. Caplice

The Maple Grove Dental Team